Return & Exchanges

  1. Upload the image of the product with original packaging and email us at k2r2brands@gmail.com.
  2. Please note we will not be able to process your request if tags are removed from the product.
  3. All requests need to be made within 7 days of receiving your order.

For Exchanges

  • Please re-pack the product securely.
  • We will arrange for pick-up through our logistics partners within 3-5 business days of receiving our email request.
  • Your exchange will be sent out within 3 business days of pick-up confirmation.

For Refunds

  • All Refunds will be made within 7 business days of receiving the product.
  • Pre-paid Orders:
    • Customers will receive funds in the same account used during payment on www.thementhing.com for their purchase.
    • Refund amount will exclude any shipping charges paid at the time of purchase
  • COD Orders:
    • Refund amount will exclude any shipping charges paid at the time of purchase.
    • Alternatively COD Order customers can send the goods via pre-paid courier and no reverse shipping fee will be applicable.
    • Refunds will be processed via Cashfree - where you will have an option to accept the refund amount through your preferred mode (bank, card, or wallet only).